ICON Communication Centres
Industry: Business Process Outsourcing
Business scope: Global provider of complex call center services in 30+ languages
Fund: ESPIRA Fund I
Investment type: Management Buyout
Acquired: April 2019
“After sixteen years of developing ICON, the timing is perfect to join with a strong investment partner that can help us achieve further growth on the global outsourcing market. From several alternatives, we chose to work with ESPIRA in our management buy-out, as they best understood both the dynamic and agile nature of the contact centre industry and our objectives as a management team. The ESPIRA Investments’ team expressed genuine care for the company and our colleagues. I am thrilled with what our cooperation will bring.”
Helen Hickin
CEO
ICON Communication Centres
